Returns and refunds
You have 30 days from the day you receive your order to request a return.
Please contact us first at nordicgripsupport@gmail.com and include your order number so we can help you with the next steps.
For ordinary returns or withdrawals, the customer pays the return shipping cost. We recommend using tracked return shipping. The product should be returned in reasonable condition with the parts that came with it.
Returns should be sent to:
NordicGrip
Axeltorp 3264
289 90 Knislinge
Sweden
Please include the order number in or on the parcel so we can identify the return.
Damaged, defective or incorrect item
If the product is damaged, defective or you received the wrong item, please contact us before sending anything back. We will help with an appropriate solution, such as a replacement or refund.
Refunds
Once the return has been received and inspected, we will notify you. Approved refunds are issued to the original payment method. It may take a few banking days before the amount appears in your account.
Our 30-day return arrangement applies in addition to rights you may have under mandatory consumer law.